Many members of my team were newly hired and we had to learn how to work efficiently as a team. Also, as we deal with clients on an everyday basis, communications affect our profits tremendously. After bringing in Aleksandra’s expertise and implementing her tools learned at workshops, I saw a lot of change in communications among the team members. We started to collaborate more efficiently in a positive team atmosphere. Most importantly, I was amazed by the results of our customer service as our clients praised our pleasant and constructive approach, as a result of our employees’ improved skills.